Privacy Policy

1. Purpose and Scope

This policy explains how K-GOLD collects, stores, uses, shares, and protects customers’ personal information when they interact with K-GOLD’s store, website, and sales channels. It applies to information provided directly by customers, as well as information generated through orders, payments, deliveries, warranty requests, customer support, and related interactions.

2. Information Collected

K-GOLD collects only the information reasonably necessary to complete transactions and support customers, including:

• Full name
• Phone number
• Shipping address
• Email address
• Order information, purchase history, warranty requests, and after-sales support records
• Basic technical data generated through website use where needed for operations, security, or service improvement

3. Purpose of Use

K-GOLD uses personal information for the following purposes:

• To confirm, process, and manage orders, payments, deliveries, and refunds
• To communicate with customers about order status, policies, warranties, returns, and after-sales support
• To verify customer eligibility for warranty, exchange, return, or related services
• To manage internal operations, maintain transaction records, and improve service quality
• To send promotional or marketing communications where the customer has agreed or where applicable law permits

4. Data Storage and Management

Customer data is stored on the technical systems used by K-GOLD to operate the website, manage orders, and support customers. K-GOLD remains responsible for organizing the management, security, and processing of personal data in accordance with internal policies and applicable Vietnamese law.

5. Sharing Information with Third Parties

K-GOLD does not sell or rent customers’ personal information to third parties for commercial purposes. Where necessary for website operation, order processing, service delivery, or customer support, K-GOLD may share limited information with:

• Delivery carriers for shipment handling
• Payment gateways or payment partners for transaction processing
• Technical infrastructure providers, email services, or customer-support tools used to operate the website
• Advertising / marketing platforms such as Google Ads, Facebook/Meta, or similar platforms for measuring ad performance and supporting remarketing
• Competent public authorities where required by law

Any such sharing is limited to information reasonably necessary for the relevant purpose and is handled in accordance with K-GOLD’s internal policies and applicable law.

6. Data Security

K-GOLD applies appropriate technical and organizational measures to protect personal information, including:

• Role-based internal access control for staff
• Account-management, permission, and access-review procedures
• Regular backups and technical safeguards appropriate to the level of risk
• Procedures for incident detection, response, and recovery when needed

7. Data Retention

K-GOLD retains personal information for as long as necessary to fulfill the purposes for which it was collected, to support transactions and customer care, to meet legal obligations, or to resolve disputes. When retention is no longer necessary and no legal obligation remains, K-GOLD will delete or anonymize the data in accordance with internal procedures.

8. Customer Rights

Customers may:

• Request access to the personal information K-GOLD holds about them
• Request correction of inaccurate or incomplete information
• Request deletion or hiding of personal information to the extent appropriate under applicable law and operational requirements
• Withdraw consent for non-essential uses, such as marketing, where legally applicable

To exercise these rights, customers may contact K-GOLD using the contact details provided at the end of this policy. K-GOLD will respond within a reasonable timeframe.

9. Cookies and Tracking Technologies

The website may use cookies, pixels, tags, or similar technologies to operate the website, remember customer preferences, measure advertising performance, support remarketing, and improve user experience. Where necessary, K-GOLD will provide notice and explain how customers can manage or refuse non-essential technologies.

10. Security Incident Response

If K-GOLD becomes aware of a risk, breach, loss, or unauthorized access affecting personal data, K-GOLD will promptly investigate and address the incident, notify affected customers and competent authorities where required by law, and apply preventive measures to reduce the risk of recurrence.

11. Policy Changes

K-GOLD may update this policy when necessary to reflect changes in business operations, technology, or legal requirements. Updated versions will be published on the website and will take effect from the publication date. Where a change materially affects customer rights, K-GOLD will try to provide additional notice where feasible.

12. Contact

For questions or requests relating to access, correction, deletion, or hiding of personal information, please contact:

Effective date: This policy takes effect from the date it is posted on the website.