Privacy Policy
Purpose and Scope
This policy explains how K GOLD collects, stores, uses, and protects customers’ personal information when interacting with our store and website. It applies to all information provided directly by customers when making purchases, registering for services, or contacting K GOLD.
Information Collected
K GOLD collects only the information necessary to complete transactions and support customers, including:
- Full name
- Phone number
- Shipping address
- Email address
Purpose of Use
Personal information is used for the following purposes:
- Order confirmation, processing, delivery, and payment.
- Customer communications about order status, promotions, warranty policies, and after‑sales service.
- Verification when customers request warranty service, exchanges, or support.
- Service improvement and internal management, including analysis to enhance customer experience.
Data Storage and Management
- Storage: Customer data is stored on servers provided by HOSTVN.
- Management: K GOLD is responsible for managing, securing, and processing the data in accordance with internal policies and applicable laws.
Data Security
K GOLD is committed to protecting personal information through appropriate technical and organizational measures, including:
- Internal access controls and role‑based permissions for staff.
- Technical safeguards such as encryption where appropriate and regular backups.
- Incident response and data recovery procedures to address security risks.
Sharing Information with Third Parties
- K GOLD does not share, sell, or rent customers’ personal information to third parties for commercial purposes.
- Personal information will only be disclosed to competent authorities when required by law.
- When third‑party services are necessary (e.g., carriers, payment gateways), K GOLD shares only the minimum information required to complete the service and requires partners to maintain equivalent privacy protections.
Data Retention
K GOLD retains personal information for the period necessary to fulfill the purposes for which it was collected, to meet legal obligations, or to respond to customer requests. When retention is no longer required and no legal obligation remains, K GOLD will delete or anonymize the data according to internal procedures.
Customer Rights
Customers have the right to:
- Access and request a copy of the personal information K GOLD holds.
- Request correction of inaccurate or incomplete information.
- Request deletion or anonymization of personal information where permitted by law.
- Withdraw or refuse consent for nonessential uses of personal information.
To exercise these rights, please contact K GOLD using the details below. K GOLD will respond and process requests within a reasonable timeframe in accordance with applicable law.
Cookies and Tracking Technologies
If the website uses cookies or similar technologies to improve user experience, K GOLD will provide clear notice and instructions on how customers can manage or opt out of cookies upon request.
Security Breach Response
If a risk or incident leading to exposure or loss of personal data is detected, K GOLD will:
- Investigate and remediate the incident promptly.
- Notify affected customers and authorities as required by law.
- Implement preventive measures to reduce the likelihood of recurrence.
Policy Changes
K GOLD may update this privacy policy when necessary. Changes will be published on the website and take effect from the publication date. If changes materially affect customer rights, K GOLD will notify customers directly when feasible.
Contact
For questions or requests to access, correct, or delete personal information, please contact:
- Email: hotro@tramhuongthienthanh.com
- Phone: 096.7749.781
- Address: 61 Đường 45, Phường Khánh Hội, Ho Chi Minh City
Effective date: This policy is effective from the date it is posted on the website.
