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Membership Program Now Available – Automatic Discounts by Membership Level
Thien Thanh Agarwood has launched a membership system with a dedicated discount for each level.
Membership Program Now Available – Automatic Discounts by Membership Level
Summary: Thien Thanh Agarwood has launched a membership system with a dedicated discount for each level, automatically recognized from the customer account and qualifying purchase history.
The Thien Thanh Agarwood membership program is now active in our system, designed to recognize returning customers and provide clearer benefits according to each customer level.
Each member account has a current membership level, and each level can carry its own discount rate. This means customers at a higher qualifying level may receive the corresponding benefit on eligible orders. The benefit is connected to the customer profile, reducing the need to remember or enter a separate membership coupon.
How membership levels work
Membership levels are managed directly within the customer system. As qualifying purchase history reaches the requirements of the current program, the system can recognize the appropriate level for the account.
This allows membership benefits to follow the customer profile rather than a single order. When the recorded membership level changes, eligible future transactions can receive the discount associated with the newly recognized level.
Each level has its own discount
Not every member receives the same discount percentage. Each level is configured with its own benefit so that rewards can grow with the customer relationship.
When an eligible order is created, the system can identify the current membership level and calculate the corresponding discount. Customers can review the discount and final order total before payment is completed.
No separate membership coupon is required
Membership benefits are linked to the customer profile, so customers do not need to remember a separate coupon code simply to receive their level benefit.
On supported sales channels, the customer must first be correctly identified by the system or staff. Using the same account or registered customer information helps purchase history and membership benefits remain consistent.
The discount is shown clearly on the order
When a membership discount applies, it is calculated as a separate part of the order so the customer can review it more easily. The final payable amount reflects product value, membership discount, any other eligible promotion, and applicable charges.
Delivery charges are calculated and shown separately according to the selected delivery service. Promotions, coupons, or additional discounts may have their own conditions, so customers should always review the final amount shown on the order before confirming payment.
A simple membership discount example
For example, if a customer is currently in a membership level that gives a 3% discount and the order contains VND 2,000,000 of eligible product value, the membership discount would be VND 60,000.
The system then calculates the remaining parts of the order according to the actual transaction. This example only demonstrates percentage calculation; the real benefit depends on the membership level recorded for the customer when the order is created.
Purchase history and membership benefits
The program is designed so benefits reflect actual purchase activity. Qualifying transactions contribute to the customer profile, while cancellations, refunds, or later adjustments may affect the information used to determine benefits.
Customers should therefore continue using the same account or provide the same registered customer information when purchasing through supported channels so their history can be recognized more accurately.
Membership and loyalty points
The membership system is developed alongside the loyalty program to support returning customers. Membership level and loyalty points are managed within the same customer framework, but they have their own calculation and usage rules.
Points generated from qualifying transactions are stored with the customer account. If an order is later canceled or refunded, related points may be adjusted so the loyalty history continues to reflect actual completed purchases.
How to make sure your benefits are recognized
To help the system identify the correct membership level and benefits, customers should use one consistent account and provide the correct customer information when shopping.
- Use the same account for future purchases.
- Provide your registered customer information when shopping in store or through sales staff.
- Sign in before website checkout whenever that purchase flow supports membership benefits.
- Review the membership discount and final total before confirming the order.
When ordering through the website, sign in to your account before checkout whenever the membership feature is supported in that purchase flow. When shopping in store or through our sales staff, provide your registered customer information so the correct profile can be selected before the order is created.
Conclusion
Activating the membership system is another step in improving the shopping experience at Thien Thanh Agarwood. The goal is to make customer benefits clearer, more consistent, and more automatic as the relationship continues over time.
We sincerely thank our customers for their continued trust in Thien Thanh Agarwood. Each qualifying purchase not only completes a new transaction but also contributes to the membership history and benefits available on future purchases.