Customer Care
Loyalty Points Policy | Thien Thanh Agarwood
Member policy: earn 1 point per 50,000 VND, redeem 1 point = 500 VND, with USD orders converted to VND before calculation.
Loyalty Points Policy
Summary: The loyalty policy applies to registered members, with 1 point earned per 50,000 VND and 1 point redeemable as 500 VND.
Eligibility
The loyalty points program applies to registered members only. Please register with a sales associate at the time of purchase to ensure your points are properly recorded.
Points Assignment
Points are credited to the phone number registered under the member account. Before completing the transaction, please verify your name and phone number to avoid any errors.
Points Calculation
Loyalty points are calculated using the following formula:
Accumulated points = Order total ÷ 50,000 VND
Redemption and Value
Accumulated points may be used as a discount on a future order.
1 point = 500 VND
Notes
- Points can only be applied when the member information is valid and correctly recorded in the system.
- If an order is paid in USD, the order total will first be converted into VND using the exchange rate applied at the time of the transaction, and the resulting VND amount will then be divided by 50,000 to calculate the accumulated points.
- For any questions regarding loyalty points, please contact a sales associate for assistance.