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Loyalty Points Policy | Thien Thanh Agarwood

Loyalty Points Policy

Summary: The loyalty policy applies to registered members, with 1 point earned per 50,000 VND and 1 point redeemable as 500 VND.

Eligibility

The loyalty points program applies to registered members only. Please register with a sales associate at the time of purchase to ensure your points are properly recorded.

Points Assignment

Points are credited to the phone number registered under the member account. Before completing the transaction, please verify your name and phone number to avoid any errors.

Points Calculation

Loyalty points are calculated using the following formula:

Accumulated points = Order total ÷ 50,000 VND

Redemption and Value

Accumulated points may be used as a discount on a future order.

1 point = 500 VND

Notes

  • Points can only be applied when the member information is valid and correctly recorded in the system.
  • If an order is paid in USD, the order total will first be converted into VND using the exchange rate applied at the time of the transaction, and the resulting VND amount will then be divided by 50,000 to calculate the accumulated points.
  • For any questions regarding loyalty points, please contact a sales associate for assistance.
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