Customer Policy

Rules governing user rights, obligations and responsibilities when using K GOLD’s website and services, including ordering, payment, security, and dispute resol

Details on delivery areas, processing times, delivery fees, tracking, and receiving procedures for all K GOLD orders.

This section explains how K GOLD collects, stores, uses and protects customer personal data, and how customers can request access, correction or deletion.

Request returns within 7 days for defects or wrong items; refunds processed within 3–14 business days; shipping costs depend on fault and agreement.

Accepted domestic and international payment methods, payment confirmation, refunds, fees, and transaction security.