Updated Postal and Express Shipping Rate System for International Customers
Summary: Thien Thanh Agarwood has updated its international shipping rate system by destination country and 0.5 kg weight tiers, helping customers review costs more clearly and choose the shipping option that best fits their needs.
Thien Thanh Agarwood sincerely thanks our international customers for your continued support over the years. To provide clearer shipping costs and help customers plan purchases more efficiently, we have fully updated the shipping rate system on our website. The system will automatically calculate the final shipping fee based on each parcel.
How the shipping fee system works
- Shipping fees are calculated based on the destination country or region.
- Shipping fees are calculated in 0.5 kg weight tiers.
Example: if you order 1 gram and ship it to Singapore, the shipping fee is USD 50. If you order 499 grams and ship to the same destination, the shipping fee remains USD 50.
Available international shipping methods
- VietnamPost postal service.
- Express shipping – DHL / FedEx / UPS.
Features of each shipping method
VietnamPost
- Tracking is available, although updates may appear more slowly.
- The parcel may be delivered directly to your address, or in some cases you may need to collect it from a local post office.
- You may need to pay certain import-related charges according to the regulations of the destination country before receiving the parcel.
- Estimated delivery time is 10 to 20 days.
- In some cases, the parcel may be returned if the destination country’s postal service cannot contact the recipient.
Express shipping – DHL / FedEx / UPS
- Tracking is available, with more frequent updates.
- Door-to-door delivery.
- Estimated delivery time is 4 to 7 days.
- The shipping fee is clearly displayed on the system during checkout for easier tracking.
- This option gives customers more flexibility depending on their preferred delivery time and needs.
Order updates
Customers can check their orders in their account under Order History.
Order status will be updated regularly based on information from the shipping carrier.
Conclusion
Thien Thanh Agarwood hopes that this updated international shipping rate system will make it easier for customers to review costs, choose the most suitable shipping option, and enjoy a more convenient shopping experience.
