Fast and Convenient Online Payment with VNPAY

Summary: Thien Thanh Agarwood has integrated VNPAY online payment to help customers in Vietnam pay faster, more conveniently, and more securely.

In today’s rapidly evolving digital era, Thien Thanh Agarwood always aims to improve the shopping experience by making it more convenient, faster, and easier for customers. Therefore, Thien Thanh Agarwood, under K-GOLD Co., Ltd., has partnered with VNPAY to integrate online payment into the website, allowing customers to place orders and complete payment more easily.

New Payment Method

Currently, online payment via VNPAY is available for customers in Vietnam.

Domestic bank cards.
International cards such as Visa and Mastercard.
QR code payment through banking applications, allowing quick payment without manually entering card details.

Payment Information Security

Regarding security, payment-related information is processed through the VNPAY system and the relevant banks in accordance with the security procedures of the payment service provider.

Thien Thanh Agarwood website and K-GOLD Co., Ltd. do not store customers’ bank account information or other sensitive financial data.

K-GOLD Co., Ltd. only retains certain basic and necessary information to support transaction processing, including:

Payer Name

For invoice issuance in accordance with regulations.
To support product delivery procedures.
To support after-sales warranty policies.

Transaction Code

To match the transaction with the relevant order and customer.
To support verification and refund processing when applicable.

Support for Unexpected Transactions

If customers believe that a payment was made without their authorization, was made using a lost card, or occurred under unwanted circumstances, please contact Thien Thanh Agarwood’s hotline as soon as possible for support.

Below are several reference situations to help customers better understand the process:

1. If the order has not been fulfilled

The company may review and verify the transaction, then process a refund back to the original payment account through the VNPAY system.

2. If the order has been delivered and received by the customer

Customers are kindly requested to return the goods. After receiving the returned items, staff will inspect the condition of the products:

If the product is not damaged, the company will proceed with the refund.
If the product is damaged, the refund amount may be adjusted according to the value of the damage, based on discussion and agreement between both parties.

3. If the order has been shipped but not yet received by the customer

The system will request the return of the shipment. Once the company receives the returned goods, staff will proceed with the refund process.

Important Notes on Refunds

The refunded amount may exclude the original shipping cost and the return shipping cost.
If the product is damaged after the customer has received it and the damage is determined to have been caused by the customer during storage, use, or the return process, the value of the damage may be deducted from the refund amount. If the damage occurred before the product reached the customer, the refund will not be reduced for this reason.
If the product is damaged due to the shipping carrier, that loss will not be deducted from the refund.
The time required for the refunded money to arrive depends on VNPAY and the bank. Once K-GOLD Co., Ltd. initiates the refund request, staff will inform the customer of the estimated processing time.

The situations above are basic references for customers. In practice, other issues may arise during transaction and refund handling. Thien Thanh Agarwood and K-GOLD Co., Ltd. will always communicate and support customers throughout the refund process when needed.

Conclusion

Thien Thanh Agarwood, under K-GOLD Co., Ltd., hopes that the introduction of VNPAY online payment will provide customers with a more convenient, secure, and time-saving payment option during their shopping experience.